Are there any success stories on how benchmarking has helped Indian companies?
I have conducted workshops and master classes for Tata Steel and critiqued a number of significant processes while visiting Jamshedpur. They have completed more than 150 projects since 1997. Management started recognising successfully completed projects through annual functions at different levels depending on the audited savings and rigour of implementation of the project. Each department was asked to select at least two benchmarking projects at the beginning of the financial year. Conducting internal benchmarking in 1997-1998 garnered good results. Now other Tata Group companies are visiting Tisco to study the approach supported and promoted by the executive director (operations). This critical support for the expansion of benchmarking is highly commendable.Another Indian company that has successfully used benchmarking for process improvement is NIIT. How popular is benchmarking globally? Benchmarking continues to be a highly preferred improvement tool. A major consultancy surveys or
