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Are there any rules governing use and retention of customer call information?

customer retention rules
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Are there any rules governing use and retention of customer call information?

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Until now, there are no statutory rules in place which require the retention of customer call information. On the contrary, data protection rules require that all customer call information is deleted, as soon as such data is no longer required for billing purposes, at the latest 6 months after billing. Germany has not yet implemented the EU Directive mandating data retention (2006/24/EC of 15 March 2006). According to current draft legislation, as of 1 January 2008, customer call information as well as the other categories of data set out in the directive shall be retained for a period of 6 months. 6 Numbering 6.1 How are telephone numbers and network identifying codes allocated and by whom? Telephone numbers of all number ranges are allocated by BNetzA upon application to network operators or service providers. Network identifying codes, i.e. carrier codes, are made available by BNetzA to network operators upon application, provided they demonstrate that they operate a telecommunicati

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