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Are there any issues associated with call priorities in Symposium Call Center Server?

April 26, 2017associated Call center priorities server symposium

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Are there any issues associated with call priorities in Symposium Call Center Server?

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Different call priorities can be utilized to provide faster service to some callers. Call priorities are a very powerful feature of Symposium Call Center Server, but can cause problems for lower priority customers if not implemented properly. Symposium uses the age and priority of each call to determine which call is presented to the next available agent. When implemented properly, call priorities can lead to greater customer satisfaction for your best customers. A complete understanding of call priorities is beyond the scope of a FAQ. This topic is covered completely in almost every Symposium class taught by GDS Communications, Inc. A complete understanding of agent and call priorities is necessary to properly script a Symposium system that utilizes different call priorities. Please contact us for help with this or any other scripting issues that you may have.