Are there any innovative approaches to organizational design, catering to e-government deployments in a regional context?
Reinhard Posch, Chief Information Officer (CIO) for the Government of Austria, spoke about how his agency reorganized their e-government office into a very focused department with just 25 people. Their strategy for success was to get all stakeholders to agree to respect all the decisions that this e-government group chose and decided. Also prior to any decisions made, the agency/Government worked to ensure that the legal and regulatory frameworks were up to date. The reasoning was that if they were going to have all records available electronically they would also need to create some legal framework so that these new electronic documents could be printed and then accepted as legal documents. The other key messages were that success would only be ensured if the interfaces were well-defined at all levels so that any changes in the future could be easily incorporated. They also placed a big emphasis on getting the back office databases to interoperate with each other. Page 1 of 3 Randeep
