Are there any independently verified Spam detection rates (percentage) that can be referred to?
A. An independently verified Spam detection rate may perhaps represent percentage on a specific domain at a specific point in time, but is not really accurate to be of any real value to real customers or potential customers choosing a service provider. This is because Spammers’ tactics evolve continuously: a good service has to provide satisfactory zero-hour Spam or malware protection at all times. Additionally, from a managed services provider point of view, we can easily demonstrate that a level of Spam varies greatly between domains to the point of any such Spam detection to be irrelevant. Typically, our Spam capture ratio varies between 98.5% and 99.5%. The absolute minimum guaranteed by the SLA itself is 99%. We are happy to revise that in the SLA for a particular customer after a trial period, but not before. This way the customer can be assured that the performance of the service will never degrade beyond the trial period. We feel that inclusion of Spam filtering performance in
