Are there any in-house applications developed at DHL?
In fact most of our applications have some aspect developed in-house. However, the Track-n-Trace application was developed by the team twenty-five years ago and surprisingly till date, there is no off the shelf application available. We have developed certain CRM modules, billing solutions, ground operations movement applications in-house. Significantly for ERP, we have recently implemented financial and HR modules, however they are not from the same ERP. We are using SAP for financial solutions and Peoplesoft for HR, since they fulfill company specific requirements. Some other in-house applications are customer service, operations, and sales force automation. For WAN, although there are some applications available, there is nothing specific for the logistics industry. This is because the industry is very fragmented with complex operations. What part of the IT is outsourced? All the non-core DHL IT operations like WAN management, desktop support, and facilities management like printers
