Are there any financial assistance programs available to water and sewer customers?
Seniors, those affected by the nationwide predatory lending, mortgage and foreclosure crisis, and others having difficulty paying their bills may be eligible for DEP’s Safety Net program, which can help you work with a range of assistance programs citywide, including budgetary counseling, emergency grant/loan and home improvement services. To learn more about the Safety Net Referral Program, please call our customer call center at (718) 595-7000. Literature is also available at our customer service outreach events or as a downloadable PDF below. Note: Only those customers facing collections actions, such as service termination or lien sale are eligible for the Safety Net program at this time.
