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Are there any capability models for the ITeS industry?

April 26, 2017capability Industry ites models

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Are there any capability models for the ITeS industry?

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Information Technology Services Qualification Center (ITsqc) in Carnegie Mellon University has developed the eSourcing Capability Model (eSCMSM) for Service Providers to enable IT-enabled sourcing service providers to appraise and improve their capability to provide consistently high quality sourcing services. The eSCM framework also will enable service providers to establish and manage continually improving relationships with clients.