Are there any advantages of inbound work over outbound calling?
There are several advantages. The first is that there is much less stigma against inbound call centers, than outbound. This results in it being easier to attack and maintain a workforce, greater acceptance in your community (both the public and the governing bodies), and being in a more vigorous and robust industry. Another is that you have a much more predictable and consistent revenue stream, which is great for planning, budgeting, obtaining loans, and maximizing the value of your call center. A third advantage a relative absence of onerous and ominous laws dictating how you run your call center.
