Are there additional shipping costs when shipping to Hawaii, Puerto Rico or Alaska?
A. Yes, orders that ship out of the Contiguous U.S. will have additional shipping charges. Contact us for exact pricing at 1-877-DJBPENS. Q. I received a pen in the mail and the information engraved on it was incorrect. How can I be sure that my order will be engraved accurately? A. We apologize for any misprints. Here at DJB Pens we make every effort to engrave your information as accurately as possible. We receive customer lists from different sources and unfortunately, there is no possible way for us to verify the accuracy. But please rest assured that your order will be accurate and that a complimentary paper proof will be faxed for your approval prior to completing your job. This ensures no surprises and 100% satisfaction guaranteed. Q. How can I determine when my order will be delivered and how much it will cost in shipping charges? A. You will receive your order in 1 to 6 working days from the day we ship it. All orders are shipped FOB Oakland, Florida. Unless otherwise requeste
