Are the calltakers qualified to instruct callers on how to administer CPR/first aid to a patient?
All of our calltakers are EMD (Emergency Medical Dispatch) certified. As such, they can accurately query the caller, select an appropriate method of response, provide pertinent information to responders, and give appropriate aid and direction for patients through the caller. Through careful application and reference to a written, medically approved, emergency medical dispatch protocol, sound decisions concerning EMS (Emergency Medical Service) responses are made in a safe, reproducible, and non-arbitrary manner. The calltaker is very often the first responder to medical emergencies.
