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Are the answers to the security questions case sensitive?

April 26, 2017answers Case security sensitive

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Are the answers to the security questions case sensitive?

1 Answer

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No. The system is looking for an exact match to the initial answers you had input. These questions would have initially been established upon first log-in or back in December of 2006. If you do not remember the answers you selected please contact our Customer Call Center at (800) 322-8233 for further assistance.