Are tech support tokens every automatically used up?
Yes, but normally only after a courtesy warning. For example, Manifold provides free updates on the condition any questions about free updates require an incident, providing a clear notice in the updates page: “If you have any questions regarding the download or installation of an update, that requires a technical support incident.” As a courtesy to users, questions about an update which do not include a token will normally receive a reminder that a token is required and that a token will automatically be charged if the user continues the thread. Continuing the thread in any way will use up a token.
