Are survey responses confidential; will local offices see any taxpayer surveys?
Individual survey responses are not shared with local offices, which receive only summaries of all the survey responses. To ensure that survey responses do not allow identification of either the respondent or the TAS employee who assisted them, identifying information (name, address, phone number, case number, etc.) are stripped from the Gallup data. • How will the information that taxpayers provide be used? Individual survey responses are combined and local offices are given the accumulated statistics along with Gallup’s identification of opportunities for improvement that are most important to our customers. The first year’s surveys provide a baseline against which to measure future improvements. Results will not be used to evaluate individual employees or managers. Local offices will work with their Area Offices in developing action plans for addressing opportunities for improvement identified in the survey reports. The following additional background points may be helpful: • IRS ha
Related Questions
- If a Joint Commission survey team surveys an affected hospital before July 15, 2010, what will be the expectations for the survey team?
- Does this survey measure services offered by the Health Service Regions and local health department offices and clinics?
- Is the LiNGO (Local Salary Surveys for the NGO Community) Survey related to Learning for International NGOs?
