Are support policies and procedures completely the same across the products covered by iGlobalCare?
The high level program deliverables such as hours of support, 24×7 emergency support, direct call transfer, Knowledge Base, one number to call, etc. have been aligned across products now under the iGlobalCare umbrella. There are specific procedural differences that do exist between some products such as development of SIMs/Service Packs. We will look at bringing the policies closer together as we progress through this year.
