Are Silver-Owl licences a one-off cost or do the licences need to be renewed?
There is a one-off charge for each licence, which includes 12 months of free upgrades to the software from the date of purchase of the first licence. After this you must renew the licences annually but there is no charge for the renewal itself. This simply involves you contacting us and sending us a key code that is generated by Silver-Owl automatically. We will send you back a corresponding re-activation code which your Administrator re-enters into Silver-Owl via a special Licence Administration facility that we will provide. We will contact you just before this becomes necessary. At the time you renew the licences you can choose to extend your maintenance upgrades for which there will be a maximum fee of 15% of your licence cost (pro-rata for any licences that you have held for less than 12 months). We will agree the exact cost of this with you when you buy the licences. Q9.
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- Are Silver-Owl licences a one-off cost or do the licences need to be renewed?
