Are service providers required to conduct I & R follow-up contacts?
There is nothing in the law or regulations that require service providers to follow up with individuals who received I & R services. Such contacts are encouraged because they offer service providers additional opportunities to quantify their impact on consumers. Without them, for example, a CIL would not know if its I & R service resulted in a consumer’s access to previously unavailable transportation and could not count that consumer in subpart III, section B, item 2(A).
