Are service agreements and guarantees deciding factors when selecting a PC vendor?
Five years ago, the typical help desk supported 20 to 25 applications. Today, support has escalated to 200 apps on average, according to Gartner. Considering the complexity of PC operations, companies are seeking assurance that PC purchases will work for them and not against them. Two in five companies we interviewed stress that service agreements and guarantees are deciding factors in their final choice of PC supplier.
