Are public safety comm centers required to record their telephone or radio traffic?
A. There is no federal law requiring recordings, although several states (including Illinois) require 911 call answering agencies to record incoming calls–check with your state’s 911 authority. The National Fire Protection Association (NFPA) requires logging and instant recorders for fire dispatch operations under its Standard 1221. Having said all this, it’s fairly inexpensive and simple to install a digital recording system these days. Given the enormous benefits that recorders provide and their relatively low cost, absolutely no comm center should be without auio logging recorders.
