Are ProX products covered by warranty?
CTI warranties its products against defects in manufacturing for a period of one year. If you have a problem with a ProX motor product, contact your dealer for support. Dealers usually provide replacement product from their inventory, which are then replaced by CTI to the dealer. However if this is not possible, we will arrange for replacements to be sent to your dealer. CTI can not ship reload products directly to the customer. If you should ever have a defective reload, we will want to know all the details you can provide about the incident – manufacturing dates on the reload package, weather conditions, a description of the failure, etc. This helps us determine the cause and apply corrective measures.
