Are people happy with the concept of buying their legal services from places like banks or supermarkets?
• On the whole the public is currently open-minded about organisations like banks and supermarkets providing legal services—68 per cent of people agree they might use a supermarket to buy basic legal services (such as standard legal documents), although 69 per cent felt they would have some level of concern about the quality of legal services provided by such organisations. • A significant majority of people would prefer to be able to use somewhere like a bank or a supermarket for accessing their legal services, particularly young people, black and minority ethnic people, and people from lower subsistence levels such as manual workers and state pensioners. • People who have not used a solicitor recently are much less likely to have an opinion on alternative providers of legal services, than those who have used a solicitor recently.
