Are operators or Telephone Service Representatives (TSRs) full-time, career-oriented?
Are they covered with living wages and full benefits, including a health insurance plan? If not, there will be staff turnover (the worst enemy of high quality). • What is the quality of the TSR staff’s working environment? Is it readily available to you for inspection, or is it kept “under wraps”? Is it spacious and comfortable; not closed, cramped and lifeless with a “boiler-room” atmosphere? At Centratel, the telephone answering service operations department is the center of the office with administrative offices located around the periphery. • Is there a “no-tolerance” drug policy? Is drug testing mandatory for employment? Is there random testing on all TSRs? This is critical. • Is the telephone answering service computer equipment 100% digital? This means no analog connections from the telephone company or within internal answering service equipment. Anything less is simply unacceptable from a voice quality and reliability standpoint: It’s prehistoric. • Are there sophisticated voi
Related Questions
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- Can I still make a cash advance (add on) in any branch or through the telephone service representatives? What other options exist?
- Are operators or Telephone Service Representatives (TSRs) full-time, career-oriented?
