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Are managers mandated to use the information and advice given back to them by the OH provider?

April 26, 2017advice given managers mandated Oh Provider

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Are managers mandated to use the information and advice given back to them by the OH provider?

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The information and advice given back to the line manager should empower the manager to make decisions about the cases that they have referred. The contract team has no knowledge of how individual cases are handled as this is at the manager’s discretion.