Are lean techniques applicable in a service-oriented industry or office environment?
[Back to FAQ’s] Every ‘system’ contains waste. Whether you are producing a product, processing a material, or providing a service, there are elements which are considered ‘waste’ (or, said another way, something that does not provide value to your customer). The techniques for analyzing systems, identifying and reducing waste, and focusing on the customer are applicable in any system, and in any industry.