Are Indian BPO firms non-viable?
Gartner comments on IBM-Daksh deal New Delhi, April 19 The recent acquisition of Daksh by IBM raises serious questions about the viability of Indian-owned business process outsourcing providers, according to analyst firm Gartner. Daksh is one of the best-managed Indian BPO service providers and its acquisition will reinforce the view that managing such rapid growth is proving to be a big challenge for many local Indian entrepreneurs. Many MNCs are making major moves into offshore outsourcing and this raises serious questions about how many pure-play India providers can survive their pressure, Gartner said. The explosive growth in the Indian offshore BPO industry in the past two years has begun to expose some newer Indian outsourcers fundamental weaknesses in managing this growth and particularly the demands of a rapidly-expanding workforce, Gartner analyst Sujoy Chohan said. Established IT service providers like Infosys, Wipro, TCS and HCL Technologies have been able to develop their s
