Are India Call Centers Destroying American Companies?
So here is a scenario I called a reputable internet website for a double charge on my credit card for about 800 dollars just before the Holidays (Christmas for Christians) I called around 8:00pm PST and I ended up at an India call center where I could not understand the heavy accents from 3 separate people and they said it was a policy they have to authorize a sale first then charge later so a 400 dollar order became 800 dollars held up in my bank account. I asked them to remove the authorization from my card since they charge the money on a different credit card authorization. They said I would have to wait 3 to 4 days for the authorization to be dropped, just before Christmas day. Give me a break I can use that money for presents etc. So I decided to call my bank right after that 1 hour call and ended up in another India call center which was just as bad and they said that the internet company is the one who would have to lift the authorization. SO nothing was done. this is a common
