Are incognito visits better than visits coordinated with the property?
We find that properties that strive for excellence do well overall and lesser properties do less well. That is to say it usually will not make a huge difference if the property knows our team is coming. They can only be as good as they are capable of being and if their facilities, room, service and attitude, and meals are less than stellar that is what our team will discover no matter how much advance notice and coordination they receive. Our teams are discreet and tend to blend in within the regular environment to seek out the most natural experience possible. At the same time, we try to replicate a guest experience by having them stay, sleep, dine, explore the actual property, restaurant, spa, attraction and destination. After all guests don’t only walk around and look at the property, meals, services and facilities they stay and experience them. Our audience doesn’t want to read a promotional brochure or about what a travel agent or writer saw when they did a site inspection; they p
