Are incidents reported on Report-A-Problems given the same urgency as incidents that are called in?
Yes. The Maintenance and Operations Work Control Center (for electrical, structural and custodial issues) and the Utilities Control Room (for temperature and ventilation-related events) monitor incoming RAPs around-the-clock and process them as they come in with the same necessity if the incident were reported by phone. In fact, with the RAP system, customers who have reported valid problems are advised of the Facilities Management Work Request number that has been assigned to the reported incident. The Work Request number provides the customer a means of reference to the incident that was reported.
