Are emergency housing workers aware that DSS can, under certain circumstances, replace lost or stolen SSI checks?
DSS does replace lost and stolen SSI checks; it must first be reported to Social Security. • Are workers at emergency housing required to answer telephones? DSS-EH workers are required to check phones a minimum of once per day. It is legal for clients to apply for Emergency Assistance over the phone. • What is your policy when someone at the Erie County Work Center applies and does not speak English? How many times in last several months have you utilized a translator? Legally, DSS must have someone there, but there is a lack of resources and it is difficult when someone presents themselves with out an appointment. DSS needs to assist and call International Institute for a translator. No one should be denied because they are not able to understand English. • Many homeless clients who are placed at motels are not given a restaurant allowance. What is the process that you use to ensure that eligible client receive this allowance? If they are actively on PA, the PA worker should adjust th
