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Are eligible recipients who receive refurbished computers entitled to any free support from Microsoft?

April 26, 2017Computers eligible entitled Free Microsoft recipients refurbished support

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Are eligible recipients who receive refurbished computers entitled to any free support from Microsoft?

2 Answers

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No. Eligible recipients of Community MAR computers with the software installed from this program are not entitled to any free support other than the free Web-based support that is currently available. Refurbished computers are typically over three years old, which means that the free support provided with the original operating system has expired. Eligible recipients can access Microsoft’s free Web-based support or buy support from Microsoft or another supplier.

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A. No. Eligible recipients of computers with software installed through the Community MAR programme are not entitled to any free support. Refurbished computers are typically over three years old, which means that the free support provided for the original operating system has expired. Eligible recipients can, however, access Microsoft’s free, Web-based support or buy support from Microsoft or another supplier.