Are EAP services really confidential?
All EAP records and services are treated with the strictest confidence. The personal information you share with your counselor is confidential, unless you sign a release of information or if the law requires disclosure (e.g., if there is a threat of serious harm to yourself or others, or if there is a suspicion of elder or child abuse). • Do I have to wait until a problem is really serious before I can call EAP? No. The philosophy of EAP, and the State of California in offering this benefit, is that problems are most effectively handled before they become serious. The key is to get assistance before the problem escalates and begins to detrimentally affect your home or work performance. When employees bring home a problem from work, it can interfere with their family life. When employees bring their personal problems to their job, they run the risk of having their personal problems affect their work performance. • What if I want to see a particular counselor that is not on MHN’s panel o
