Are document and content management systems the answer?
Most organizations today have deployed some type of technology to help manage their internal content and make it freely available to the rest of the company. Document and content management solutions provide us with centralized repositories of knowledge offering both internally-published documents and sometimes additional proprietary data captured through external content providers (Lexis Nexis, Factiva, Hoover’s). These systems have certainly provided document-rich companies with a means to effectively control the flow of, and access to, explicit information (published content) within their organizations — but are they enough? Recently, Delphi Group, a leading industry research analyst firm, stated only 12% of a typical companys knowledge is explicit and shared via centralized document repositories such as internal databases, content and document management systems, collaboration portals and corporate intranets. This clearly illustrates the most significant downside to centralized co
