Are customers seeing a measurable improvement in patient satisfaction?
Yes. One of the educational Webinars we offer is called “The Ritz-Carlton Approach to Healthcare” and it talks about one of our facilities that employed that approach. They really couldn’t have done it without the system support we provide. You don’t have to pass calls between departments when a patient is trying to schedule multiple procedures. We’ve had hospitals that have established concierge services, where they send patient representatives to the individual doctors’ offices and sign up patients there. Our software lets them do it from that location with the office people right there to ask questions. We have a lot of documentation on improving revenue and hard dollar benefits, but also improved satisfaction from patients. SCI just won an award for its access management magazine. What topics does it address and how did people get it? Our Innovations in Access Management magazine (IAM) is considered the Thought Leadership publication for Access Management professionals. At SCI we a
