Are customers now looking at the total life-cycle cost?
Tom Diederich: Yes! This is becoming an increasingly important consideration in customer’s decisions and something Emerson has been focused on for years. We understand a facility needs to start-up on time, on budget and run efficiently and profitably for decades. And our customers want and demand an automation architecture and partner that can deliver that. We talked about lowering risk on budget and schedule for projects and improving ongoing operations through Operational Excellence. We are also heavily investing in our SureService program. SureService offers an array of support services that help our customer meet their business objectives and reduce operating and service costs, from our basic Foundation Support up to Guardian, which include remote system diagnostics, a user-configurable dashboard that provides info that is specific to your site and system, a real time service alert program and regular system analysis reports. Sath Rao: When a customer looks at automation solution s
