Are customers’ balances accessible to creditors (either before or after a Credit U transfer)?
• No. Privacy of customers is observed at all times. BACK TO TOP 32. What will happen in cases where credit is transferred to accounts that are at their maximum allowed balances? • As per a normal top up, the transfer is considered successful and the procedure for storing the excess funds and transferring them at later periods is actioned. BACK TO TOP 33. Will Digicel refund customers who claim that someone accessed their phones and transferred credit from it? • No. Customers are responsible for securing their handsets and will be responsible for all activities generated from the handset. • In the event of theft, the existing procedures apply and once reported to Customer Care, mobile phone service will be de-activated. BACK TO TOP 34. What happens if a customer does not have adequate funds to complete the transfer? • The customer is issued an error message: “Your attempt to transfer BBD xxx to 1246xxxxxxx has failed because you do not have enough credit. Please add credit to your acco
