Are convergent services being taken seriously by banks in India?
We have certainly taken the first step by implementing an MPLS network to provide converged voice, data, and video while providing for a unified telephony architecture for our branches and contact centers alike on VoIP. Convergent services have become part of the bank’s core technology deployment. It has been taken quite seriously in the banking environment. How important is unified communication for banks in India? It is vital, particularly in the ability to reach every segment of society. Lower communication cost translates into an ever-expanding branch and ATM footprint while also supporting direct banking channels. It is imperative to have proper communication network in the banking industry, and unified communication is the best source. Which technologies are going to be key drivers in the banking industry in the coming days? The technology that helps create a unique customer experience while making it more secure for the customer to interact will be important. Some of these inclu
