Are complainants expected to try to resolve the matter with the practitioner before making a complaint to BACP?
Ideally yes. The Association tries to encourage complainants to attempt to remedy their differences before formally bringing the matter to its attention. However, where this is not possible or could not be reasonably expected, given the specific circumstances of the case, the matter can be brought directly to BACP’s attention, but the complainant must give details as to why it was not possible to try to resolve it by any other means.
