Are classification systems necessary for consistency?
The launch last month of the first official Abu Dhabi Tourism Authority (ADTA) hotel$(function(){$(“#sl_Hotel_1”).jHelperTip({data: ‘wAd=240628545’});}); classification manual and the release of the star ratings for all hotels$(function(){$(“#sl_Hotel_2”).jHelperTip({data: ‘wAd=240628545’});}); and hotel apartments in Abu Dhabi and Al Ain has set a new standard for hotel operations in the UAE. The bumper hotel manual from the ADTA, including mandatory standards, ratings criteria and an implementation plan, ensures no stone is left unturned, with categories for every aspect of hotel operation covered. These include such fine details as “no finger prints on door plates and light switches” required in order for a hotel to score top marks in the “Public Areas – Housekeeping” section, and the specification that three types of curtain must be provided to enable the property to score full marks in the “Guest Bedrooms – Curtains” category. The guidelines are tough and stringent, there is no do
