Are citizens given an opportunity to assess staff performance?
Many cities give citizens a chance to evaluate the service by providing preaddressed, paid response cards. These may be automatically mailed when a request or complaint is received, or mailed or left at the citizen’s door after the work is complete. Citizens are sometimes asked to return the cards to individual departments, but they’re usually sent to the city administrator or mayor’s office. Some local governments send evaluation cards periodically to a set number of randomly selected citizens to get a reading on community satisfaction. Who’s responsible for monitoring the status of a service request? Is a status report produced? Most cities run a routine status check to monitor progress on each request or complaint. A community service office or the central office that received the request usually is responsible for following up. When a department takes action or completes the work, this information must be entered into the computer so it won’t continue to register the request as ope
Related Questions
- Are all minority ethnic staff given an equal opportunity to participate in the programme or is it primarily focused on attracting black staff?
- Were UBC Faculty and Staff given an opportunity to contribute to the People Plan discussion paper?
- Can we arrange a pre and post assessment to assess the staff’s performance?
