Are calls to RAINN kept confidential?
Yes. All calls to RAINN’s 800 number are completely confidential. When a survivor calls the 800 number, a computer at our phone carrier (MCI) identifies the caller’s location by reading the area code and the first three digits of the phone number. Then, the call is connected instantaneously to the rape crisis center nearest the caller. If the line is busy, the call will be connected to the next closest center. The local center answers the call as if it had come in directly, providing counseling and support. The caller’s complete phone number is not captured, so every call is completely confidential.
