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Are callers greeted by a live agent or recorded message?

April 26, 2017agent Callers greeted live message recorded

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Are callers greeted by a live agent or recorded message?

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It’s completely up to you. You may wish to have all of your callers greeted promptly and professionally by one of our highly trained customer service representatives in a specific language. The other alternative option is to record a custom greeting giving your callers information and then allowing them to choose from a menu how they would like their call directed along with the option of talking to a “live” agent in a specific language.