Are Australian companies beginning to take an interest in offshore outsourcing?
The situation is more vibrant now than at any time in the past 12 years in general outsourcing. It seems that a lot of movement will occur within the next 12 to 36 months in regard to offshoring. I can see a momentous time coming in the very near future. The narrow window will occur and close after that time due to the size and scope of the available opportunities. What is happening to create such a change in sentiment? There seem to be two factors that are most important. First is that shareholder return on investment has become the greater focus. Moving work offshore saves money, and this is always important to successful organizations. Secondly, unemployment rates in Australia are lower than at any time in 35 years. People are hard to come by for call center jobs, especially, since people in Australia do not consider them suitable for lifetime careers. Moving work offshore means access to people who really want to do the work. How big is the call center/BPO market is Australia? Aust
