Are all payments sent to payees on the Merchant Directory List electronic payments?
Generally, all payments sent to payees on the Merchant Directory List are made electronically; however, the merchant can request a check. Therefore, we encouraged to set up your payments 10 days before the due date. • How do I know whether a merchant will receive an electronic payment or a check? After creating a payment with online bill pay, a “Business Days to Pay” is displayed. The greater value (6 days) means a check is generated and the lesser value (3 days) indicates an electronic payment will be sent to the merchant. • What if I forget my password? There is a “Forgot my Password” link that will email the password directly to you. When a user enters his/her password incorrectly three times, the system automatically locks the account from further use. To reset the password, you need to contact Norbel by calling your local branch, or clicking the CONTACT US link on our web site, or entering http://www.norbel.org/info.contact.html. • What if I’m locked out of the system? A user’s se
