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An MLO’s fingerprints came back as “illegible”. Do I need to repay the criminal background check fee to schedule a new appointment?

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An MLO’s fingerprints came back as “illegible”. Do I need to repay the criminal background check fee to schedule a new appointment?

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A. No. The criminal background check fee covers the collection and submission of a second set of fingerprints if the first set is deemed illegible by the FBI. If the second set of fingerprints is deemed illegible, the MLO does not need to submit a third set of prints. Rather, the FBI will attempt to locate any pertinent criminal history record information using the MLO’s name and demographic information provided in the MU4R.

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