An item has been sent to me but has failed to arrive – what can i do?
Depending on what type of shipping you chose when checking out depends on when you can advise us of the none arrival. If you have chosen Standard Western Europe Shipping then the average delivery time of this method is considered to be between 7 and 21 business days from the date of dispatch. After 21 business days if your item has failed to arrive please email us at help@movietyme.com to advise us of such. We shall then issue you with a Lost Mail Claim form to simply sign and return to us in the included envelope that is free of charge for you to return to us (UK customers only). If you have chosen Expedited Shipping the average delivery times for this method is 7 to 15 business days from dispatch. If after 15 business days (this is the amount of time Royal Mail state we have to allow before claims can be made) your item has still not arrived please email us as per the email address above. If you have chosen UK Express Shipping we can handle your claim quicker. Average delivery times
