An employee forgot his/her password and has called for assistance. How can the account be unlocked and the password reset?
A. The primary or delegated timekeeper or an administrator can unlock the account and/or assign a new temporary password by accessing the Employee Profile for the affected employee. If the employee does not need a new password but merely needs the account unlocked, scroll down to the red box at the bottom of the screen, click on the Reset box to unlock the account, and click Save. CAUTION: When unlocking accounts, be very careful not to click on the Active Employee box for if you do, you will be inactivating the employee rather than unlocking the account. If you make this mistake, you will need to contact the NOAA Time & Attendance Services Office for assistance. If the employee also needs to have the password reset in addition to having the account unlocked, before saving the record delete the row of dots in the two password fields at the top of the Employee profile screen, and then enter the new password twice, once in each of the two fields marked Password and Re-enter Password. Now
