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An applicant has expressed dissatisfaction with the health assessment process, my examination or my staff and wishes to make a complaint. What should I do?

April 26, 2017applicant assessment dissatisfaction expressed Health process staff wishes

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An applicant has expressed dissatisfaction with the health assessment process, my examination or my staff and wishes to make a complaint. What should I do?

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Try to avoid conflict, keep calm and always be polite. Please record in detail the events that transpired and forward the information to the Health Operations Centre (HOC) or to the local departmental office outside Australia (Embassy/Consulate/High Commission) as soon as possible.