Am I still eligible for a Customer Service Guarantee payment if I accept or refuse my phone companys offer of an interim or alternative service?
The CSG does not apply where your phone company makes you a reasonable offer to supply you with an interim or alternative service and you accept or refuse that service. However, the phone company must supply you with sufficient information about the functionality and terms and conditions of supply of the services on offer to enable you to make an informed decision.
Related Questions
- The ACMA has granted my phone company a temporary exemption from complying with the Customer Service Guarantee. How will this affect my phone service?
- Can the SBFDC reduce the amount of a guarantee, or refuse payment of a claim made upon the guarantee?
- Do Hira’s Fashion and company offer any guarantee?
