Also, can non-clinical staff collect clinical information and complete general assessments?
Response: Scope of practice for any staff member must be consistent with state professional licensure regulations, certification standards of practice, and federal law. Telephonic programs that interact with callers from various states should determine whether or not additional state licensures are required for the clinical staff. Companies must define the scope of services for clinical and non-clinical staff, as well as the oversight process for staff. Companies that use staff with specialized training should develop criteria for use of these staff members. Specialized training may include board certification, or other certifications of training in health services delivery or health education, for example, nutritionists, certified diabetes educators, physical therapists, or child health specialists. Scope of practice for any staff member must be consistent with state professional licensure regulations, certification standards of practice, and federal law. Per standard DM 6(b), non-cli
