All our phones sound alike when they ring. How can I change the ringers so they have different sounds?
In the CLS (CLass of Service), you probably have DRG1 (Distinctive RinGing 1) on all the sets. This is the default – a high frequency, high-speed oscillation. You can change the programming to DRG2, DRG3, or DRG4 to apply a different ring to the phone. I usually set up a demonstration area with the 4 rings clearly identified so users can determine which ring they want, then have them email me with their preferences. Q: I have a group of phones set up with a MCR (Multiple Call Ringing) key to share calls for software support. Still, callers sometimes get busy signals. Shouldn’t it always be available for calls until the keys are busy on all the phones? A: Yes, this is a problem. It really doesn’t work like ACD (Automatic Call Distribution). I don’t know a good solution for this, since it should work, but doesn’t. Have you considered using real ACD? It gives you better control, plus reports. Q: I can’t get the Hot Line feature to work. I’m programming key #8 with “7 HOT D 4545”.
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